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About Us / Policy

Thank you for shopping with us!

You will receive fast & friendly service & our commitment to make you a repeat customer.

We ship worldwide & since 2005 have served OVER 100,000 CUSTOMERS in OVER 100 COUNTRIES.

Alpha-Bid.com is operated from two locations:
British Columbia, Canada
& Washington, USA.

Hello, my name is Gerry. Alpha-Bid.com is operated full time by my Wife and I. We have 3 children all school aged. Many others are also involved from our overseas agents who source our products, U.S. and Canadian help for packing and order processing. We are extremely thankful for every customer who chooses Alpha-Bid.com and we and look forward to serving you.


Sell unto others...    Alpha-BidCustomer.GIF   as you would have others sell unto you.

We will fix our errors.
We are not perfect and do sometimes make mistakes. But we will make it right.

We will uphold your privacy.
We do not or will not share your email address with any third party or send you any unsolicited emails.

Emails
We answer all emails. If you do not receive a reply within 24 hours (not including weekends), it is because we did not receive your email or you did not receive our reply. Check your spam settings & bulk mail folder. Our email address is websales@alpha-bid.com.

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Shipping
U.S. & Canada buyers! No cross border tax or duty! We have locations in the U.S. & Canada.

Items are normally shipped no more than 4 business days after payment clears.

Returns
If you wish to return an item, click here.

Refunds: The full purchase price less the Shipping & Handling will be refunded upon return of the item. If the item was sold with free shipping, the refund will be the full purchase price less postage. The item must be returned undamaged in the original packaging.

Faulty items: If your item arrives faulty (not damaged in transit), we will exchange it for a replacement at our cost. If you prefer a refund, the full purchase price less the Shipping & Handling will be refunded upon its return.

If your purchase is lost or damaged in shipment

Damaged: We pack our items with care and ample packing material. It is extremely rare for an item to be damaged upon arrival. If your item is damaged, contact us at websales@alpha-bid.com and we will expedite an insurance claim for a replacement of the damaged item.

Lost in transit: Contact us and we will work to locate the package or expedite an insurance claim.

Shipping time is sometimes longer to remote areas and certain countries. (eg: Mexico, The Middle East, Central & South America, Spain, Italy, Greece)

Filing an insurance claim: We understand the frustration when an item does not arrive in the expected time frame. We work to get claims processed as quick as possible. Alpha-Bid uses third party insurance coverage making the claims process faster. Most claims are awarded within days unlike typical postal company coverage which can take months.

*Claims are awarded as a replacement for the item(s) purchased including the cost of reshipping the item.

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